Taplytics Privacy Policy

This Privacy Policy provides information regarding:

  • Taplytics’ management and protection of personal data,
    • Collected from its employees for workforce management purposes
    • Collected from users of its services
    • Collected in the course of recruitment
    • Collected from website visits for the purposes of operating and improving the website
  • The process to exercise your individual privacy rights regarding any personal data held by Taplytics in relation to:
    • Individual access,
    • Rectification of your data, as appropriate, and
    • Challenging compliance
  • Taplytics does not collect special categories of data, such as racial or ethnic origin or health data.
  • Taplytics does not perform any data profiling.



1. Collection

Taplytics collects personal data, meaning information about an identified or identifiable individual, directly from individuals, from its employees, users of its services and from its website visitors.

Taplytics collects personal data from:

  • Candidates for positions at Taplytics; with proper notification and implicit consent, Taplytics may use internet searches to perform due diligence on candidates strictly in relation to data relating to recruitment purposes.
  • Website users, through the use of cookies. We collect personal data, such as your IP address, device identifier and usage information, in order to compile reports that help Taplytics understand usage of its website’s feature and content and to improve the website. Usage information and device identifiers help Taplytics keep their website informative and relevant to visitors and enables Taplytics to tailor content of the website to the user’s interests. The browser will notify the user about cookies and give user an opportunity to decide whether to accept it or not. If not, some areas of some sites may not function properly.
  • Online registration and inquiries:  We may also collect personal data (such as your name, credit card number, telephone number and email address) that you voluntarily give Taplytics via email or through other direct contact from you, such as when you register to use our website or when you place an order or make a payment through the website. Taplytics uses stripe.com as a third party service provider and they will collect all personal data related to payments and remit such personal data to Taplytics to confirm the transaction. We use this personal data to contact you about the products and services on the Website, to provide you with the services you request and responding to inquiries you make through the Website.
  • Individuals contacting us through the website, with express consent. Information provided, such as name, credit card number, telephone number or email address, is used for the purposes of fulfilling the service requested, such as contacting you about products and services or responding to an inquiry, fulfilling an order placed on the website or delivering the Taplytics services. Taplytics uses stripe.com as its third party service provider and they will collect all personal billing data related to payments and remit payment to Taplytics.
  • Customers, with express consent, for the purpose of delivering Taplytics services. Taplytics collects information, such as your IP address, device identification usage information through cookies placed on your web browser with the software development kit (SDK) used. Personal data is also collected through the mobile SDK and network calls made to our APIs. This information is used to provide our services to you and to update and improve these services.
  • Clients, with express or implied consent secured by the client. Taplytics’ agreements with its clients contain data protection clauses to ensure that consent was properly obtained prior to the client sharing your personal data.
  • Its employees, with implicit consent for the purposes of human resource management including hiring, deployment, compensation, benefits, leave management, performance management, discipline and termination, as well as emergency contact.

This Privacy Policy can always be easily accessed from the website.

2. Disclosure

Taplytics does not sell or otherwise disclose to third parties any data it holds save in the following exceptional cases:

  • upon a request from law enforcement authorities to provide personal data in its custody, and only upon demonstration of lawful authority. If the data requested is held on behalf of a business customer, Taplytics will consult the customer unless it is prohibited to do so by law.
  • strictly as allowed by law, Taplytics may disclose data to another organization where it is:
    • to enforce applicable terms of service, including investigation of potential violations;
    • to detect, prevent, or otherwise address fraud, security or technical issues;
    • to protect the rights, property or safety of users and the public.
  • With respect to employee data, Taplytics may disclose personal data if it is necessary:
    • to establish, manage or terminate an employment relationship, as allowed by law.
    • in a prospective business transaction where Taplytics has entered into an agreement that:
      • restricts the use and disclosure of that data solely for purposes related to the transaction
      • protects the data by security safeguards appropriate to the sensitivity of the information, and
      • If the transaction does not proceed, the data is returned to Taplytics or destroyed it within a reasonable time.

3. Transfer

Taplytics may transfer personal data to suppliers it employs to assist with the delivery, maintenance and development of Taplytics services. The transfer may occur across national borders. In all cases, it is subject to the following conditions:

  • The transfer is solely for the purpose of assisting Taplytics in its service delivery and under its instructions.
  • It comes under contractual clauses that ensure compliance with data protection legislation at a compatible level of protection
  • When Taplytics processes personal data,
    • Taplytics informs individuals, through this Privacy Policy and in its website Privacy Statement, of the possibility of transfer abroad, as the case may be;
    • Exercises due diligence in the choice of processors to whom to transfer the data;
    • Ensures compliance with data protection with contractual clauses and monitors compliance through means including inspections, audits and immediate breach reports.

4. Location of personal data

Taplytics stores personal data on servers located in Canada and in the United States, with Amazon AWS and Google Cloud. Amazon AWS, Google Cloud and Taplytics are all EU-US Privacy Shield certified.

5. Security

Taplytics is committed to data security and protects personal data through integrated physical, organizational, technological and administrative safeguards. In particular,

  • All data is protected by security safeguards appropriate to the level of sensitivity of the data through (i) physical measures, such as secure areas; (ii) technical measures, such as encryption and secure servers; and (iii) organizational and administrative measures such as access policies based on the need-to-know and employee security through vetting and supervision.
  • All data is retained only for as long as it is necessary for the purposes for which it was collected or transferred.
  • Should Taplytics suffer a breach, it would implement its Incident and Breach Response Plan, including sending notifications to individuals and/or the data collector, as soon as feasible.



Depending on where you reside, you may have one or more of the following rights relating to our processing of your personal data. Some of these rights will be subject to specific requirements or limitations under applicable law. Available rights may include:

  • Access, correction and erasure: you may have the right to request access to and obtain a copy of any of your personal data that we may hold, to request correction of any inaccurate data relating to you and to request the deletion of your personal data under certain circumstances.
  • Opt-out:you may have the right to withdraw your consent to us collecting, using or disclosing your personal data at any time.
  • Data portability: you may have the right to receive your personal data which you have provided to us in a structured, commonly used and machine-readable format, and also to require us to transmit it to another controller where this is technically feasible.
  • Objection or restriction of processing:you may have the right to object to or restrict our processing of your personal data under specific circumstances. Where your personal data is subject to restriction we will only process it with your consent or for the establishment, exercise or defense of legal claims.
  • Complaints:you have the right to lodge a complaint with us and with the applicable supervisory authority, based on your residence, place of work or place of alleged infringement, if you consider that the processing of your personal data infringes applicable law.
  • Right to object to direct marketing (including profiling): You have the right to object to our use of your personal data (including profiling) for direct marketing purposes, such as when we use your personal data to invite you to our promotional events that we believe may be of interest to you.

We do not sell your personal data and do not discriminate in the provision of our services based on your personal data.



1. Individual access

Through the Data Protection Officer, at privacy@taplytics.com, Taplytics responds to individual requests for access to one’s personal data, and for rectification as necessary.

Taplytics responds:

  • Within one month, free of charge, unless the volume or the complexity of the request require a longer process, where Taplytics will inform the requester, within one month, of the reasons for an extension and may charge a reasonable fee to cover administrative costs; or if the request is unfounded or excessive and Taplytics may refuse the request with justification.
  • Providing the following information:
    • the purposes of the processing;
    • the categories of personal data processed;
    • the third parties to whom the personal data have been or will be transferred to under contractual agreement with Taplytics and their location;
    • the criteria to determine the period for which the personal data will be stored;
    • the existence of the right to request rectification or erasure of personal data and the process for it;
    • the right to object to processing, as applicable;
    • the right to lodge a complaint with a supervisory authority.

2. Rectification

Rectification requests follow the same process as access requests, described above. Taplytics provides rectification as soon as possible within one month. Should Taplytics refuse the request, it will provide justification.

3. Challenging compliance

An individual about whom Taplytics holds data may challenge compliance with data protection rights by filing a complaint in accordance with the process instituted for access requests and rectification requests, described above.

Taplytics will investigate the complaint in consultation with the office responsible for the use of the data and under the guidance of Data Protection Officer. Should the complaint be well-founded, Taplytics will take all appropriate measures to resolve the complaint and, if necessary, amend its practices as needed.



The Data Protection Officer may be reached at privacy@taplytics.com.